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Technology Support Contact
Technology Department office hours: Monday - Friday 8:00 am - 2:00 pm

Phone: 970-336-8600

Email: servicedesk@pvre7.org

**Be sure to leave a callback number or email address and a brief description of your problem.
FAQ - Frequently Asked Questions
Frequently asked questions will continue to grow as we continue to receive calls and Service Desk tickets and learn what our frequent concerns are.

**IMPORTANT THINGS TO TRY FIRST**
>>Open the Start menu, select power, and select "Update and Restart" or "Restart".
>>Disconnect Wi-Fi and reconnect.
>>Close and reopen the program you are having problems with.
>>Ask others if they are having the same problem.

How do I log into Office.com?
>>Using a web browser, go to Office.com and click "Sign in". When requested, type in your email address and then password.
Click => https://office.com to login.

How do I open my email?
>>Using a web browser, go to Office.com and click "Sign in". When requested, type in your email address and then password.
Click => https://office.com to login. Once signed in, click on "Outlook". This is your email.

How do I open Microsoft Teams?
>>Using the desktop app, go to the Start Menu and type "Microsoft Teams" and select the app at the top of the list. Teams desktop app will open and may ask you to login. Use your full email address and password.
>>Using a web browser, go to Office.com and click "Sign in". When requested, type in your email address and then password.
Click => https://office.com to login. Once signed in, click on "Teams". This page might take a little longer to open. Please be patient.

How do I share a document with my teacher?
>> Please scroll down, in this webpage, to the "Parent / Student Resources" links and select "How to share a document with your teacher". Mrs. Koed demonstrates two different ways to share those documents you have created for assignments.

Websites are not loading?
>>Verify you are connected to Wi-Fi. Disconnect your connection and reconnect. Restart your device.

Can I, a student, install things like a printer, other software or apps onto my school laptop?
>>As stated in the Student/Parent handbook, students will not be permitted to install software or hardware. This includes, but is not limited to, printers, scanners, games, apps (other than what is approved and can be found in the "Company Portal" located in the Start Menu).

I receive a "Request Blocked" screen when trying to access web pages?
>>In most cases this is due to your wifi router or hotspot is not sending the correct information to your laptops. Try disconnecting from wifi and connect again. Restarting your router or hotspot helps too.
>>Another option is to go into settings of the hotspot. Normally hotspots are set to 2.4Ghz, so try changing this from 2.4Ghz to 5.0Ghz. Your laptop will automatically disconnect from your hotspot. Reconnect and try connecting to your website again.
Remote Learning Online Resources
What is Remote Learning?
Remote Learning occurs when the learner and instructor, or source of information, are separated by time and distance and therefore cannot meet in a traditional classroom setting. Information is typically transmitted via technology (email, discussion boards, video conference, audio bridge) so that no physical presence in the classroom is required. Also referred to as Distance Education, Virtual Instruction, or Remote Training.

To help make the transition to remote learning, we've created resources, training and how to guides that we hope will help support IT, educators, staff and students as they make the transition. Microsoft Teams is a digital hub that brings conversations, content, assignments, and apps together in one place, letting teachers create vibrant learning environments.

Driving student engagement and focused learning while outside of the classroom can be a challenge, especially for those that are moving to remote learning for the first time. Both teachers and parents will need support from their schools and technology. Please don't hesitate to reach out if the need arises.

Technology Department office hours: Monday - Friday 8:00 am - 2:00 pm

Phone: 970-336-8600

Email: servicedesk@pvre7.org
**Be sure to leave a callback number or email address and a brief description of your problem.