TECHNOLOGY HELP/TROUBLESHOOTING FREQUENTLY ASKED QUESTIONS Reference this list for commonly-asked questions when technology issues arise. This list will change as frequent concerns arise.

How do I log into Office.com?

• Using a web browser, go to Office.com and click "Sign in". When requested, type in your school email address and then password.
• Click https://office.com to login.

How do I open my school email (Outlook)?

• Using a web browser, go to Office.com and click "Sign in". When requested, type in your school email address and then password.
• Click https://office.com to login. Once signed in, click on "Outlook". This is your email.
• Further assistance is available in this "How to use your student email" video done by Mrs. Buttolph.

How do I open Microsoft Teams?

• Using the desktop app, go to the Start Menu and type "Microsoft Teams" and select the app at the top of the list. Teams desktop app will open and may ask you to login. Use your full email address and password.
• Using a web browser, go to Office.com and click "Sign in". When requested, type in your email address and then password.
• Click https://office.com to login. Once signed in, click on "Teams". This page might take a little longer to open. Please be patient.
• For further assistance on using Teams, please link to the Remote Learning Resources page, the Students & Parents Resources block, and Teams Help.

How do I share a document with my teacher? Click "How to share a document with your teacher" and Mrs. Koed will demonstrate two different ways to share those documents you have created for assignments.

What should I do when websites are not loading?

• Verify you are connected to Wi-Fi by looking for the wireless icon in the lower right-hand corner of the taskbar.
• Disconnect your connection and reconnect.
• Restart your device.

As a student, can I install things like a printer, other software or apps onto my school laptop? As stated in the Student/Parent handbook (English) (Spanish), students will not be permitted to install software or hardware. This includes, but is not limited to, printers, scanners, games, apps (other than what is approved and can be found in the "Company Portal" located in the Start Menu). What should I do when I receive a "Request Blocked" screen when trying to access web pages?

• In most cases this happens because your Wi-Fi router or hotspot is not sending the correct information to your laptop. Try disconnecting from Wi-Fi and connect again. Restarting your router or hotspot helps too.
• Another option is to go into hotspot settings. Normally hotspots are set to 2.4Ghz, so try changing this from 2.4Ghz to 5.0Ghz. Your laptop will automatically disconnect from your hotspot. Reconnect and try connecting to your website again.